Support
How to reach us and where to find the console.
Contact
| Channel | Address |
|---|---|
| Support | support@tokenmoo.com |
| Business | business@tokenmoo.com |
When reporting a problem, include: the request time (UTC), the model name, the HTTP status and error body, and — if possible — a minimal reproduction. Never include your full API key.
Useful links
- Console — API keys, wallet, usage logs
- Model Square — available models and prices
- Status page — service announcements
Before contacting support
- Re-check the endpoint and headers against Authentication.
- Confirm the model exists for your account via
GET /v1/models. - Check Usage Logs for the failing request and note the error code.
- For
429errors, verify your retry logic uses backoff.